From implementation to post-production support, our team members are dedicated to delivering the highest caliber of solutions to meet your every Loyalty Rewards need. What truly differentiates us is the combination of our technical expertise; our strong relationships with our suppliers; the skill level of our team members; and our comprehensive set of services required to operate your loyalty rewards initiatives.
Customer, Production and Account Support
Bridge2 Solutions combines our cutting-edge technology with all of the services required to ensure the success of your loyalty rewards program.
- Customer Support: Let us focus on making your customers happy with their purchase. Bridge2 Solutions provides support for all orders processed through our catalogs. We offer the unmatched expertise and experience to monitor, manage and support orders (including returns, damaged items, cancelations and more), regardless of supplier or program.
- Production Support: At the core of our Production Support services is our industry-changing technology infrastructure. Because Bridge2 Solutions has the expertise in-house, we offer both managed and dedicated hosting solutions and monitor server uptime, response rates, product deployments and general system health. Additionally, we will work with you to ensure we are meeting client directed requirements and Service Level Agreements (SLAs). Whether you need security or storage management, disaster recovery services, database management or network services, our experienced team is a true extension of your company, focused on helping you reach your goals.
- Account Support: Our strategically-focused Account Management team is passionately focused on facilitating innovation and cross-functional working relationships with our partners. Our Account Managers have extensive knowledge of the rewards industry and the technology and service components required for success. A dedicated Account Manager will assist you with your overall strategic plan, integration management, launch planning and ongoing operations.
Integration and Professional Services
- Integration Services: After launching more than 500 successful enterprise rewards programs, our team stands apart as the best in the industry for delivering loyalty rewards solutions. Our only objective? Your success. We succeed by ensuring that technology-induced obstacles do not hinder project goals and by working closely with your IT staff to share best practices and proven methodologies. Whether it’s production support, training, quality assurance, infrastructure and application development or multi-environment technical support, our team makes sure you can sleep soundly with no integration worries.
- Professional Services: Technical know-how with real-world business and marketing acumen make our professional services support team an integral piece to the success of your program. We live up to our promises and deliver a level of support that goes way beyond client-vendor relationships. Our team is comprised of deep technology and industry experts seasoned with years of experience. There is no other company in the loyalty industry that has our combined unique expertise.