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MANAGED SERVICES
From implementation to post-production support, our team members are dedicated to delivering the highest caliber of solutions to meet your every Loyalty Rewards need. What truly differentiates us is the combination of our technical expertise; our strong relationships with our suppliers; the skill level of our team members; and our comprehensive set of services required to operate your loyalty rewards initiatives. Some of those services are designed to manage the infrastructure and production environments with the highest level of reliability.
Associate with men of good quality if you esteem your own reputation; for it is better to be alone than in bad company."
- George Washington

Bridge2 Solutions has been a strategic partner for the loyalty, rewards and recognition providers, enabling them to accelerate program success, reduce costs and enhance their particpants experience. We deliver cost-efficient business and operational services by combining our managed technology services with our MarketShare Rewards Platform.

Some of the managed services that we deliver as part of our solution include:

Managed Database - B2S has certified, expert Database Administrators (DBA) on staff to provide peace of mind regarding your mission critical databases and can help ensure the optimal performance.

Managed Security

  • Anti-Virus - With cyber crime posing an unyielding threat to businesses today, an anti-virus solution is one of the most critical, effective and affordable ways to avoid infections from viruses, spyware, adware and potentially unwanted applications. We provide proactive, sustained protection against viruses, worms, Trojans, spyware and other malware in one solution.
  • SSL Certificate - Secure Sockets Layer (SSL) is an encryption technology that protects your visitors' private information while it's in transit via the Internet. By providing V3 SSL 128-bit certificates, it lets your customers know that they can confidently share their data with you.
  • Firewalls - Fully supported around the clock by our thoroughly qualified security engineers, our firewalls are designed to minimize security compromises.
  • Network-based Intrusion Detection - The computers you have online to serve your business needs are potential targets for those who wish to use those systems for other purposes at your expense. An Intrusion Detection System (IDS) detects network traffic that attempts to circumvent or destroy the security of a networked computer environment. We are able to configure and monitor access to maintain the integrity, confidentiality, and availability of computer resources.

Managed Backups - Our flexible and reliable managed backup service delivers peace of mind by reducing your risk and restoring your data as quickly and completely as possible. It's all about ensuring the continuity of your business operations without you having to do much of anything, including worrying. We manage the entire solution for you from the initial setup and configuration, tracking failures and even configuration changes. Data backups are performed, encrypted, and then sent to a redundant server at our disaster recovery site. All the while, our backup technicians are available around the clock to monitor backup jobs, perform data restores, and change configurations when necessary.

Managed Redundancy

  • People - We have multiple resources in key staffing positions to help ensure that a trained and knowledgeable representative will be available at all times.
  • Hardware - We have redundant hardware configurations to help eliminate downtime. We provide everything from redundant hardware at our primary data centers to our disaster recovery data centers.

Managed Release / Deployment - We offer regular releases to continually update and upgrade our software to provide you with the best service and solution possible. Deployments are completely managed and will appear seamlessly to the end-user.

Managed Uptime - We know that every second your loyalty rewards solution is down you're losing opportunities, revenue and the confidence of your users and visitors. We designed and built our network to maximize uptime to help provide you with reliable service.

Managed Upgrades (Hardware / Software) - As part of our services, we will ensure that our hardware and software stays current and up-to-date. We consistently monitor all software releases, upgrades, and security patches that are released by vendors and will deploy these as needed. All updates, both hardware and software, are sent through our rigorous QA process to ensure that the updates are compatible and beneficial to your computing environment.

Professional Personnel - We have trained and knowledgeable staff with many years of experience in database administration, operating system administration, network planning and administration, and information security. If for any reason you need our assistance, our staff can be at your disposal to help you with any of your IT computing infrastructure questions and needs.


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